Welcome to our FAQ page - Just click on a question below to see the answer. If you can't find a solution to your query here then please
contact our support team and we'll do our best to help.
- What different file formats do you support ?
You can send any file format you wish through our service.
- I sent a file and didn't receive an email link to it - What happened ?
In high volume periods emails can be delayed, if you still haven't received an email after 10 minutes there may have been a failure with
the sending process and we would suggest attempting to send the file again. We'd also suggest checking your spam folder as sometimes email providers
may mark our mail as spam due to the sheer volume of mail we send each day. If you still do not receive an email please report it to our support team
- I received a link to a file that I don't know about - What should I do ?
Someone may have raised a request for your email address that you did not know about, you can either remove the file from our
records here or email us at
- Can I send the same file twice ?
You can send the same file as many times as you want (although not in the same upload session).
- I got an "Incorrect Link" message when I tried to retrieve my sent file - What happened ?
It could be that your file is no longer available - we currently hold files for a 7 day period. It could however be that there has been a failure in the sending process,
in this case we would suggest attempting to send the file again, if this still fails then please email our support team
- I got a "File download expired" message when I tried to retrieve my sent file - What happened ?
Your file is no longer available - for the free service we currently store sent files for a 7 day period. (This time period is unlimited if you signup for a FilePigeon account)
- I'm having problems opening my sent file after downloading - Can you help ?
If you find after you've sent the file that the file will not open, please ensure you have the correct software in order to open your file.
- I deleted a file that I sent through this site - Can I retrieve it from you ?
You can use the link that was sent in your email if it is within 7 days of sending the file, unless you have signed up to one of the sending plans where you can manage your files as you wish. Within the free service we would suggest re-sending your file as we delete all files after a 7 day period.
- How many files can I send at one time ?
Currently you can send a maximum of 5 files in a single session, and as many files as you want throughout the day. However if you signup you can send up to 20 files at any one time.
- How can I send files ?
You can send files from your computer on FilePigeon on our main file sending page by clicking the "Browse" button, browsing to your file,
entering your email address then clicking the "Send" button. If you have a FilePigeon account once logged in your email address will be pre-filled - As well as being sent
to your email address your sent file will also be placed in your inbox.
- Why I am having problems uploading or downloading large files ?
For free users we have a maximum file upload limit of 100 MB (for those with FilePigeon accounts this limit is up to 1 GB). Depending on the amount of activity on the site, you may see slight variations in the timings for uploading and downloading files.
If you experience unmanageable response levels please email our support team with details of the problem
- What's the maximum size of files that I can upload ?
Currently on the free FilePigeon service you can upload a maximum of 100 MB of data split between up to 5 different files. If you signup for an account with FilePigeon though you can upload files up to 1 GB in size.
- How many times can I download my sent file ?
You can download your sent file as many times as you like. Free users have 7 days before their sent files are deleted from our systems - FilePigeon account holders do not have such limits.
- How long should it take to upload or download my file ?
This is completely dependent on the type of internet connection you have - Dial-up users may find the process slow. If you are experiencing slow upload speeds remember that many
broadband and ADSL providers allow for fast download speeds but limit users on upload speeds. Check with your provider for more detailed information.
- I can't find my downloaded file - Where did it download to ?
You specify where you want to download your file to on your computer, we have no default directory to download sent files to. If you cannot find it, you can
download your file from the link in the email we sent you as many times as you like within the 7 day period from when you received your email.
- I haven't received my email yet - where is it ?
Check your spam folder, sometimes mail providers will mark us as spam due to the number of emails we send per day and we get caught up as spammers rather than a legitimate service. Could you attempt with another email address to confirm ? Also sometimes during busy periods files can take up to 1 hour to be sent through.
- Does this service work on the Mac OS or Linux platforms ?
Yes - Because this service is provided through a web browser interface it is supported on those browsers which run on Mac and Linux.
- Why sign up for an account ?
There are many reasons why you may want to sign up for an account. You may want complete
control over your files, for subscribed users there are no expiry limits on files. You may want to send
larger files, currently with the free service you can only send 100 MB files, however, when you have signed up
for an account you can send files up to 1 GB in size.
You can see our full list of compelling reasons to sign up here.
- How can I sign up for an account ?
If you have made the decision to sign up you can follow these easy steps - (1) Pricing & Signup at the top of the
screen above the FilePigeon logo, alternatively click here. Choose
a plan that you think suits your needs, and select the green signup button. Once you have selected your plan you
will be taken to a screen asking for a few details which we need you to fill in, in order to proceed.
Once you have filled this information in you will be taken to the payment screen (hosted by PayPal). You can
either pay with your existing PayPal account (if you have one) alternatively you can pay by credit/debit card.
Once payment has been confirmed you will be taken back to the FilePigeon site
and will receive an activation email once PayPal has confirmed your payment (this usually arrives within 1 - 2
minutes). Once you have received this email you are signed up and free to start using the FilePigeon service.
- How do I login ?
As long as you have signed up and we have received payment from PayPal, then you can login. In order to login
you will see at the top of each page a sign in link. You will need to enter your email address
and password that you registered for the service with and click the login button. If you have forgotten
your password you can go here to reset your password.
- How can I pay ?
Our payment module is handled by PayPal, and they accept a variety of payment methods. All major credit cards
(MasterCard, Visa, Diners Club, Discover/Novus, Enroute, JCB) also it accepts debit cards
such as solo.
- How do I view my payment invoices ?
You can view all your FilePigeon payment invoices by logging into your account and clicking on the invoices
link on your My Account page.
- How can I upgrade my Account ?
If you have signed up to a FilePigeon account and wish to upgrade you can do this easily through by going to the
following screens - here or
here. From here you will be able to send our support team an email requesting for your account to be upgraded.
- How can I change my payment details ?
If you pay for your FilePigeon account using PayPal you will need to:
(Further instructions are available in the PayPal Help Center)
Note: Please be aware that PayPal may automatically cancel your subscription if you change your funding source to a credit card or bank account that has not been verified by PayPal.
If this happens, you will need to email the FilePigeon support team so that we can set your subscription back up again.
If you pay for your FilePigeon account directly you can change your payment details on your account page.
- How can I cancel my Account ?
Should you wish to cancel you FilePigeon account, you can go to your account page and cancel your package. It
is worth noting that cancellations happen immediately and you will lose all of your files, so it's worth
backing these up before cancelling.
- How can I change my password ?
Should you have forgotten your password we have a page whereby you can change your password. Should you wish to do
this, then just visit our password rest page.
- I have raised a support call when should I expect to hear something ?
We will always try to respond to all users as soon as possible, however, at busy periods we will need
to prioritise. As a result we will aim to contact users (this may not be a complete resolution, however,
we will at least start the dialogue) within 5 working days for the basic plan, 4 working days for the
pro package and 2 working days for the business package.
- I haven't received my activation email ?
If you have signed up but not yet received your activation email then please check your
bulk or spam folders, as on occasion FilePigeon emails are placed here. Should you still not be able
to find your email, then please attempt to log in with your signup email and
password. If this still does not work as expected then please contact our support team at
- When upgrading or cancelling do I need to use the same PayPal address I signed up with ?
Yes - If you are cancelling or upgrading your plan, you will need to ensure you use the original
PayPal address you used on signup. Failure to do this will mean you will not be able to
upgrade or cancel. Should you have forgotten your PayPal details, then please contact the FilePigeon support team at
- What is manage files ?
Manage files is a personal inbox where you can store all of your sent files. You can use it to rename,
delete or download any of your files. You can also, if you wish, send your files onto
friends using the share functionality.
- How can I search my files ?
Within the manage files page we have given you the ability to search for files. The search is
based on a wildcard search, therefore any part of the file name you enter will look at all your files
and return anything with your search criteria entered. For example if you entered "doc", this would
return all files with doc, therefore all of your doc files. Similarly if you entered "fun", and you had
three files within your inbox with the letters fun within there filename, then these would be returned.
- Are my files permanently deleted when I delete ?
When you choose to delete files from within your inbox these are permanently deleted from our servers,
therefore you are requested to proceed with caution when deleting files from your inbox.
- How can I rename my files ?
Should you wish to rename any of your files, then we have offered this functionality within the
manage files page. Against each file you will see a rename option, once you select this the filename
box will become editable and you can change the name. Next to this box you will see cancel and save options
should you cancel the box will become uneditable and the filename will revert to what it was previously.
Should you save, the filename you have entered within the box will be the new filename.
- How can I share my files with friends ?
You can now share your file links with friends by selecting the share option. You can either share by
email address (remember to separate each email address with a comma) or you can load in your contacts from
your webmail provider using the external plaxo widget. If you choose to load your contacts in, select the
plaxo widget this will prompt you to enter your email address and password to authenticate with
your webmail provider, and will then offer all the contacts you hold, you can then select these and this
will autofill the email address box, thereby enabling you to send this file to all members of your
contact address book.
- I can only see 10 files in my inbox but I know I have sent more, how can I see them ?
You will see at the bottom of the manage files screen a box containing 10, 20, 30 and 40. You can select
this option to display more files on one screen, thereby enabling easy management and viewing of your inbox.
- I have some sensitive files, how can I send these in a more secure manner?
All files and data held within FilePigeon is held in a very secure manner, however should you be looking for
that little bit of extra security within our Business plan we have enabled SSL 128 bit encryption
for extra security whilst your sensitive files are being uploaded or downloaded.
- How do I remove copyrighted / objectionable / pirated material from FilePigeon ?
We take abuse very seriously. We offer the facility to remove any file you have sent here. Alternatively please email us at
- How can you offer such a great service completely free of charge ?
We operate a business model that generates revenue through a premium offering for those wishing to upgrade for enhanced features.
We use this revenue to provide you with a first-class service for sending your files.